The Internet has become an important social media tool, giving people (consumers) the power to speak their minds whenever, however and wherever they want through blogging, chat rooms, complaint portals, social sites, video sharing and other tools. These are some of the ways disgruntled customers can and do post their complaints, but these tools. if used properly, give you a chance to fight back and reclaim your positive image.   ReputationArmor uses these same type of tools and websites to publicize the positive attributes/information about your company and to create a positive image that will overpower and bury the negative. Our clients care about their reputation, and they are savvy businesses who know that maintaining a good reputation is paramount.

The adage that one disgruntled customer only tells a few of their friends, is outdated. Today one disgruntled customer can tell literally tens-of-thousands of customers about their challenges with your or your business, in one single posting. In today's internet society it's critical to be proactive about your business reputation. Even your business competitors can use today's technology to make false claims and statements in an attempt (usually a successful one) to weaken and tarnish your online business reputation.

One highly visible negative review, complaint, or listing online can and will hurt your business. It is extremely important to deal with these negative listings before they spread, multiply, and take over your reputation.

When consumers look for a business or want information on a business their first act is normally to do a search on that business name on Google and see what pops up. If something bad or negative about your company pops up, then you most likely will lose this potential customer.